Customer Success Specialist

Mekorma, a Microsoft independent software vendor (ISV) and a leader in the payablesautomation space is growing and expanding its offerings.  Our integrated products have helpedthousands of Accounts Payable teams work efficiently, reduce unnecessary manual tasks and maintain transparency and security. Founded in 1990 and quickly embraced as the go-to check printing solution for Microsoft Dynamics GP, we continue to evolve – offering AP automation, modern business applications and consultation services now for Dynamics 365 Business Centralas well continuing our support and commitment to Microsoft Dynamics GP.   

Mekorma is a dedicated playground for exploring and cultivating personal and professional growth, quality relationships, and seeing the whole.  We strive to make a difference in the world, together – we just happen to run a software company so we can do that!  

We are hiring a Customer Success Specialist who is upbeat, proactive, able to manage time in a remote environment, and talented in building meaningful client relationships. You will work with customers to implement all aspects of our Mekorma solutions for Dynamics 365 Business Central, troubleshoot issues as they arise during a project and complete the project with high levels of satisfaction from our clients. In addition, you will provide technical support to existing Dynamics 365 Business Central customers as needed.

This role reports to the Customer Success Manager.

You will be responsible for:

• Providing input and advice regarding Dynamics 365 Business Central and the Mekorma product capabilities and functions to client organizations.

• Providing a lead role in the Mekorma product implementations for Dynamics 365 Business Central.

• Participating in company initiatives (functional and technical analysis, documentation, and development, etc.)

• Building positive client relationships while developing an understanding of customers’ businesses.

• Providing customer technical support for Mekorma product offerings for Dynamics 365 Business Central.

We need you to have:

• Experience working with the following software applications/programs:

o Dynamics Business Central Report Builder

o AP process for Dynamics Business Central

• Basic accounting understanding of General Ledger, Accounts Payable, Accounts Receivables, Sales Order processing, Purchase Order processing.

• Experience working with Dynamics Business Central General Ledger, Accounts Payable.

• Proven communication skills: oral and written.

• Ability to exercise independent judgement required in setting priorities of tasks among multiple assigned projects.

• Ability to effectively and promptly respond to client calls remotely.

• Excellent troubleshooting skills and ability to investigate error messages and determine resolution.

We would like you to have:

• Experience working with the following software applications / programs:

o Mekorma Payment Hub / Action Board

o Binary Stream Multi Entity Management on Dynamics 365 Business Central

• Creating new tenants and installing apps from AppSource

• Experience with Microsoft Visual Studio Code / AL / .Net / C#

• Experience with Microsoft Power Platform

Why Work With Mekorma?

At Mekorma, we actively celebrate learning and social responsibility. We believe that by growing through personal and professional development, we can make a difference to our colleagues, our clients and to the overall system. Our focus on quality relationships lives in everything we do, through attentiveness to our colleagues and clients and committing to transparent conversations.

Mekorma has been a virtual company with a work-at-home team since 2003. Working at home brings both benefits and added responsibilities. We support you every step of the way, as you integrate into your team and the collective. 

How to Apply

To apply for this position, please email your resume and cover letter (ref: Customer Success Specialist) to brian@mekorma.com.

Mekorma offers:

  • Multiple medical, short- and long-term disability, dental and vision insurance

  • Generous paid-time-off policy with moderately flexible work environment

  • Expense reimbursement as appropriate

  • Ability to grow within your role and/or move up or laterally in the company as your skills change and improve

  • Wellbeing program: coaching, career and personal development, growing to our core values

  • A Learning Culture embedded in everything we do

  • A culture of giving back – volunteerism, helping non-profits, and making the world a better place for us all