Enhancing Vendor Experience with Mekorma Remote Payment Services

If your organization is considering an AP payment option like Mekorma Remote Payment Services (RPS), you are most likely concerned about what your vendors will experience. RPS is a comprehensive AP payment solution that integrates your Dynamics ERP system with Corpay's payment and vendor enrollment services.

Allowing a third-party provider to pay on your behalf can be a relief – and, you want to ensure that your vendors receive their payments on time, know exactly how to apply them, and know who to contact for questions or help without any hiccups.

This blog will give you an overview of how your vendors will join the outsource provider’s network, how they will choose and accept payment types, and some of the lesser-known benefits they will experience.

Joining the Network: Complete Onboarding

Our trusted cloud payment providers maintain established networks of vendors that have already been validated to receive electronic payments. When your company begins using Mekorma Remote Payment Services, some of your vendors may already be part of your payment provider’s network, with their payment preferences and banking information securely maintained within the provider’s cloud-based platform.

For vendors already in the network, the transition may require little to no action. They can be notified that your company is using a payment service to facilitate payments and can begin receiving payments through the service.

If a vendor is new to the payment provider’s network, the provider will guide them through its validation and enrollment process. This helps confirm vendor information and establish the appropriate payment method before payments are sent. Once enrolled, the vendor’s payment information is securely maintained by the payment provider.

New vendors may also receive communications with instructions for completing enrollment. Because unexpected payment-related communications can raise questions, vendors may contact your AP team to confirm that the request is legitimate.

To help make the transition smoother, we recommend letting vendors know about the change in advance. Mekorma can provide sample communications explaining what is changing, what vendors can expect, and any actions they may need to take.

Once enrolled, vendors may also be able to receive payments from other businesses that use the same payment provider’s network.

The Power of Choice: Preferred Payment Method

As part of the onboarding process, vendors receive instructions for securely selecting their preferred payment method through the payment provider’s portal. Available options may include virtual card, ACH/EFT, and check, depending on the provider and vendor.

Giving vendors a choice in how they receive payment is an important benefit of Remote Payment Services. Electronic payment methods can provide faster access to funds than traditional checks while reducing the handling and processing associated with paper payments.

The secure portal guides vendors through the information needed to set up their selected payment method. Once enrollment is complete, the payment provider securely maintains the necessary payment information and uses it to facilitate future payments.

Extensive Fraud Protection for You and Your Vendors

New vendors are sent a check for the first payment, and then transitioned to one of the electronic payment options if that’s their preference. Extensive fraud protection is the second major benefit to your vendors and to you--Receiving a check before switching to electronic is part of an extensive fraud prevention workflow that allows our trusted payment providers to validate the vendor as a company and the vendor address information, as then the vendor must add information from the check into the system to complete the loop.

Vendors can then change their payment method at any time by logging into the portal and going through the change request process.

Receiving Payment

Your vendors’ experience in receiving payment will depend on their selected payment type.

Virtual Credit Card

Vendors who have signed up for the Virtual Credit Card payment type will receive a remittance email with all the information needed, including a virtual credit card number that allows them to process the card for only the exact amount of the sent payment.   The remittance is included as an attachment, and the customer who sent the payment is identified. 

ACH Payments

Vendors set up to receive ACH Payments will have a detailed remittance emailed to them and the funds will go directly to the bank account setup during enrollment.

Check Payments

Vendors who receive checks will also find the following items in the check envelope: a remittance and a letter to help encourage them to switch to an electronic payment type. The vendor can call the number listed to ask about electronic payment methods or fill out the form noting they accept virtual credit cards.

Payment Inquiries and Support

Once you begin submitting payments through Remote Payment Services, your payment provider can work directly with vendors to help resolve payment-related issues. Depending on the situation, this may include questions about payment status, payment reissues, or updates to payment information. This helps reduce the amount of vendor payment support your AP team needs to manage directly.

At the same time, your organization maintains visibility into payment activity, making it easier to stay informed and respond when needed.

Vendors receiving electronic payments can also access secure tools provided by the payment provider to manage payment information and get support. Depending on the provider, vendors may be able to review payment details, submit inquiries, update payment preferences, or maintain banking information through a secure portal.

With Mekorma Remote Payment Services, the goal is to make payment processing easier to manage for your AP team while also providing a secure, convenient payment experience for your vendors.